Jonathan D. McClain

I am an intelligent, energetic and efficient person looking for a career in Information Technology. I graduated from Basic Military Training and Tech School for Cyber Systems Operations. My training helped me to discover my natural leadership skills. During my training, I gained the respect of my military instructors as well as my peers. I’m hoping to obtain a position where I can continue to sharpen my skills while making an extraordinary contribution to my employer.

Top Secret S.C.I

August 2009 - Present

U.S. Air Force National Guard (Alabama)

E-5/Staff Sergeant, Cyber Systems Operations Controller

ž         Supervise and perform cyber systems operations and executes associated information systems support programs, both at home base and at deployed locations, using the Theater Deployable Communications suite (TDC); ICEv3, and NCC-D communication systems.

ž         Supervisory role to track, certify, and progress subordinate technical training through formal printed manuals, OJT, and classroom training environment

ž         Technical configuration and sustainment of mobile Data/Voice equipment including Cisco routers, switches, and cryptography for deployed connection to DoD NIPRNET, SIPRNET, and DSN.

ž         Ensure network standards, principles, and concepts are met with the most current Trusted Facility Managers Guide (TFM) & Security Technical Implementation Guide (STIG), along with operational security (OPSEC) and information assurance (IA) to insure the security of Local and Wide Area Networks (LAN/WAN). 

ž         Experienced using VMware, vSphere Client, View Client, vMotion,  Microsoft Office 2003 & 2007(Word, Excel, PowerPoint, Outlook), Active Directory, DNS, DHCP, Windows Server Update Service (WSUS); Norton Antivirus, MacAfee Antivirus, Windows 98/ME/200/XP/Vista/Win 7.

June 2011 - Present 

Operations Services, Inc. on contract with Lockheed Martin

Ft. Benning, Georgia, Computer Technical Support Analyst MCOE/G6 Educational Technology Services

ž         Provide remote and onsite desktop computer as well as network systems support through the Fort Benning Network   Enterprise Center. 

ž         Responsible for either resolving the helpdesk issue onsite or coordinating with other elements to insure the efficient, effective, economical and timely resolution of the problem.

ž         Utilizes Server 2003 and Ghost imaging software to re-image multiple systems with Windows 7

ž         Work involves troubleshooting, planning, and the delivery of customer support services, installation, customer assistance, and/or training, in response to customer requirements.

ž         Analyzes, evaluates, and resolves malfunctions by adjusting equipment configurations, and distinguishing between equipment, software, and LAN installation and operation problems.

ž         Troubleshoot diverse computer platforms, software, and all peripheral equipment to include but not limited to CD-ROMs, monitors, printers, external hard drives, modems, scanners, power supplies as required.

ž         Able to understand computer hardware and other operating system’s function.

ž         Familiar with desktop imaging software and multiple models of laptops.

ž         Able to install equipment, wiring, machines, and software programs.

ž         Strong capability in supporting laptop or PC Hardware & Software

ž         Extensive experience and knowledge with Active Directory.  

ž         Load new or updated software on existing equipment.

ž         Responsible for troubleshooting, installation, configuration and repairing computer systems.

ž         Proficient in issuing laptops to mass groups, expeditiously.

ž         Excellent customer service skills

ž         Excellent communication and writing skills.

November 2010 - June 2011

690 NSS Enterprise Service Desk (Gunter AFB)

Help Desk Technician

Responsibilities and Experience Include:

Level 2 Technician– TOP SECRET Clearance

ž         Help Desk Analyst responding to 40+ telephone trouble calls supporting 30 bases and 100,000 users across the U.S. Air Force and DOD affiliates

ž         Trains new hires as necessary on Microsoft Active Directory/Remedy using proven IT training practices

ž         Troubleshoots MS Outlook application issues to include publishing certificates, authentication and configuring user profiles

ž         Responsible for organizational and user account creation/deletion/modification supporting Air Force users worldwide via Remote Desktop

ž         Complete initial troubleshooting and network issues to including pinging IP Addresses and/or Directory Resource Administrator (DRA) lookup

ž         Accurately track problems and changes using product documents, application software and reports changes and current configuration

ž         Assign tickets that require elevation to the Enterprise Service Desk (ESD) –Event Manager for routing IAW Air Force Network Operations (AFNETOPS) Remedy Ticket Management

ž         Responsible for either resolving the helpdesk issue onsite or coordinating with other elements to insure the efficient, effective, economical and timely resolution of the problem.

June 2010-October 2010Keesler AFB, Biloxi, MS              [  City, State  ]

Cyber Systems Operations Controller

Responsibilities and Experience Included:

ž         Remedy Software that is used in a Help Desk situation

ž         Windows Operating Systems(Installation and Monitoring)

ž         Data Management and Storage

ž         Network Server Software, Software Patch Installation, Microsoft Exchange Server(Installation and Configuration)

ž         Database Fundamentals, Structured Query Language(SQL), Web Fundamentals, Web Security

ž         UNIX Administration

CCAF-Community College of the Air Force

Aug.2009-Present   Currently enrolled as an Information Systems Technology Student                  *Estimated Graduation-Fall. 2016

United States Air Force - Alabama Air National Guard                     Aug. 2009- Present                Cyber Systems Operations Controller

232^nd Combat Communications Squadron

ž         Obtained a Top Secret Security Clearance through the United States Air Force

ž         Obtained the CompTIA Security + CE Certification on October 18, 2010 Registration #238189816

ž         Completed Security + Cyber Systems Operations Certification Course October 18, 2010

ž         Attended United States Air Force Tech School Training at Keesler AFB, Biloxi, Mississippi from June 22-October 18, 2010                                  

ž         I was placed on the Honor Roll while in Tech School for maintaining an average of 96 or above in all of my classes.

ž         Attended United States Air Force Basic Military Training(BMT) April 20-June 21, 2010

ž         Obtained the Honor Graduate Award and Ribbon in Basic Military Training for maintaining an above 90 average and passing all inspections.

ž         I was chosen as Dorm Chief and appointed over more than 50 trainees while in BMT. Being placed in this position helped me to further develop my leadership skills and self discipline.

ž         I was chosen as Zone Leader during an entire week of Basic Expeditionary Airman Skills Training (B.E.A.S.T.) where I was appointed over more than 200 trainees.

Professional Certifications:

CompTia Security +  CE (2008)

MCTS Windows 7 Configuration (Microsoft Certified Technology Specialist) (2011)